Whilst we like to keep our classes fun and light hearted, we do need to have some simple terms to ensure our colleagues, clients and their babies are allowed to enjoy the class in a safe environment. Please read the below in advance of attending your first class:
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Health and Safety:
The safety of babies and their caregivers is our top priority. Cheeky Monkey's provides full public liability insurance, available for review upon request.
Please inform your class leader of any medical conditions your baby or you may have. This information will remain confidential unless needed in an emergency.
While Cheeky Monkey's takes every precaution to ensure a hazard-free environment, caregivers are responsible for their child’s safety. Always supervise your baby during activities. Report any accidents or concerns to your class leader immediately.
Nappy changing should be done in designated areas, not within the activity zone. Cheeky Monkey's is not liable for lost or damaged personal belongings.
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Illness:
To maintain a healthy environment, please do not attend classes if you or your baby has a serious infection. Notify the class leader to inform other parents.
Keep your baby at home if they have had a fever, upset stomach, diarrhea in the past 48 hours, or symptoms of contagious diseases (e.g., chickenpox, whooping cough).
Consult your doctor before returning to classes if your child has been ill.
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Covid-19:
If you or your child show symptoms of Covid-19 (e.g., high fever, cough, loss of taste/smell), do not attend classes and follow NHS guidance. Classes may continue online during lockdowns, with no refunds available.
Only one adult per baby is allowed in class. Adults must wear masks or face coverings. Babies are not required to wear masks.
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Refunds/Cancellations of Classes:
Cheeky Monkey's aims to run classes in all but exceptional circumstances (e.g., severe weather, emergencies). We reserve the right to cancel classes without refund in such cases but will attempt to offer a catch-up session if possible. Once fees are paid, they are non-refundable and non-transferable.
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Confirmation:
Booking is confirmed upon payment. Fees are non-refundable and non-transferable. An email confirmation will be sent after booking. No place is guaranteed without full payment.
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Photography:
Parents may photograph their own baby during classes, but we request that only your child be photographed. Cheeky Monkey's may take photos/videos for promotional purposes, with prior consent. Inform your class leader if you do not want your child included.
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Withdrawal of Service:
Cheeky Monkey's may refuse service if a client or their associate's behavior is deemed unreasonable.
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Complaints:
Your satisfaction is important to us. If you have any issues, please contact us at hello@cheekymonkeysplay.co.uk, and we will do our best to resolve them.